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1. How do I sign-up / register?

You will need a copy of your utility bill. Go to “Pay Utility Bill” and register now.  Enter your information and answer security questions then hit enroll. Go to Accounts and click on add account. Enter your account number exactly as printed on your bill, including the dash. Check the box: Agree to Payment Authorization Terms and Add Account.

Passwords are case sensitive, so make sure to remember exactly how you type it in 

2. I forgot my PIN, can I get a reminder?

Absolutely. Just visit the Forgot your password? page and enter your email address. You will answer your security questions and a link will be sent to your email address. Enter the temporary password and click on the link to change your password.

Note: If you do not receive the e-mail in a reasonable amount of time, call Utility and Billing Services at (405) 742-8249 or e-mail utilitypayments@stillwater.org to verify your e-mail address and we can reset your password. The account holder will need to verify security information. 

3. Can I pre-schedule a payment to occur on a certain date?

Yes. Once you have registered your utility account online, you can schedule an automatic payment from a credit card or bank account as long as you are at a zero balance. We recommend you choose the payment date as "on the due date.”  Any payments scheduled after the due date will result in a late charge on your utility account and may put your account in jeopardy of being disconnected.

4. Is my card information secure?

If you decide to store your card information on our system for the convenience of not having to re-enter the information each time you make a payment, your card information will be encrypted and stored on a separate system that is behind a secure firewall and not directly exposed to the Internet. Additionally, once your card information has been entered for the first time, only the last four digits of the card can be seen in the secure wallet, even by the account or cardholder.

So if someone, somehow obtains your account number and password, they will not have access to your credit card information through our system. Address information for a stored card can be edited by the account holder, but once initially submitted the full card number cannot be viewed or edited by anyone. This is done to protect the card information from unauthorized access to your account. If there is an error in the card number, the card must be removed and re-submitted to correct the error. Again, this is to safeguard your card information and protect your credit.

Additional questions can be directed to Utility and Billing Services.