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To learn more, read the Water Service Interruption Standard Operational Procedure (PDF) manual.
The contractor is responsible for contacting all critical customers and non-residential customers within the anticipated affected area to gather their feedback before selecting an initial request date. Operations and Water Services staff can assist you in determining the affected areas before making a formal written request. To accommodate the customers' needs or special events, it may be necessary to schedule work during evenings, early mornings, overnight, or weekends. We highly encourage clear and early communication with affected customers to reduce the need for rescheduling service interruptions.
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Once you submit your request, we will review it and provide you with a map of the affected area. The contractor and the City will then review the map and adjust the service interruption date, if necessary. The map will contain information on all known affected customers, critical customers, valves to be operated by the City, and fire hydrants that will be temporarily out of service.
Please note that the City reserves the right to cancel or reschedule the service interruption if it is not in the best interest of the public or water distribution system at that time.
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