If the payment is not received by the due date, the account immediately becomes subject to a late charge and possible disconnection. Should utility service be disconnected due to delinquent payments, a disconnection and reconnection fee will be required before services can be turned back on. If you encounter difficulty in paying your bill on time, contact Utility and Billing Services.
In the event your account becomes delinquent:
- All fees and the entire balance must be paid in full prior to reconnection of service.
- A disconnection and reconnection fee will be required before services can be turned back on.
- Additional fees will also be required if reconnection is made after office hours.
- An additional deposit may also be required.
Learn about the Utility Assistance Program
Life Support Customers
If disconnection of service would create a life-threatening situation, provide a certificate signed by a doctor or other health authority so arrangements can be made for priority reconnect in the event of a power outage.